Privacy Policy

BlackSeaChem EOOD ("we") respects your privacy. This policy describes how we process personal data when you visit https://blackseachem.com or correspond with us as a business contact.

1. Data controller

Controller: BlackSeaChem EOOD, Savska cesta 42, 10000 Zagreb, Croatia. Contact: r.atanasov@blackseachem.com (coordination via distribution partner BlackSeaChem EOOD).

Regional distribution support may involve BlackSeaChem EOOD (Bulgaria) acting as a processor or sub-processor under instructions from BlackSeaChem EOOD, as described in applicable data processing agreements.

2. Categories of data

• Identity and professional details: name, title, organization, billing and shipping addresses where relevant.
• Contact data: business email, phone, and messaging handles you provide.
• Technical data: IP address, device/browser type, and coarse location derived from network signals when you browse our site.
• Engagement data: inquiry content, quotations, order history, and support tickets.

3. Purposes and legal bases (GDPR)

• Contract and pre-contract: responding to RFQs, fulfilling orders, invoicing (Art. 6(1)(b) GDPR).
• Legitimate interests: securing our systems, analytics to improve the site, and limited direct B2B marketing aligned with your reasonable expectations (Art. 6(1)(f) GDPR).
• Legal obligations: tax, customs, and regulatory record-keeping (Art. 6(1)(c) GDPR).

4. Recipients and transfers

We use infrastructure and service providers (e.g., hosting, email, analytics) that may process data in the EU/EEA or, where transfers occur, under appropriate safeguards such as Standard Contractual Clauses.

5. Retention

We retain business correspondence and contract records for the period required by law and legitimate business needs, typically up to ten years for accounting-relevant data unless a shorter period applies.

6. Your rights

Where GDPR applies, you may request access, rectification, erasure, restriction, portability, and object to certain processing. You may lodge a complaint with a supervisory authority. To exercise rights, email r.atanasov@blackseachem.com.

7. Cookies

See our Cookies statement for details on optional analytics or preference cookies and how to manage consent.